Frequently Asked Questions

Everything you need to know about your Bigjigs Toys order

What are your shipping rates and delivery times?

We offer standard shipping across the UK and international delivery. Standard UK shipping typically takes 3-5 business days, while express options are available at checkout for next-day delivery.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status in real-time.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Are Bigjigs Toys products safety tested?

Yes, all our toys are rigorously tested to meet EN71 and ASTM safety standards, ensuring they are non-toxic, durable, and safe for children of the recommended age groups.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer gift wrapping services?

Yes, you can select our premium gift wrapping service at the checkout page, which includes eco-friendly wrapping paper and a personalized handwritten message.