Returns & Exchanges

At Bigjigs Toys, we want you to be completely satisfied with your purchase; if your items aren't the perfect fit, you can return them within 30 days for a full refund or exchange. All items must be returned in their original, unworn condition with all tags and packaging intact.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack the items in their original packaging and include the printed return slip inside the box to ensure faster processing.

3

Ship It Back

Affix the prepaid shipping label provided through our portal to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing